Service Writer

Job Description

We are seeking a dedicated Service Writer to join our team in Plymouth, MA.

In this role, you will be the primary point of contact for customers needing service assistance.

• Greet customers and gather information about their equipment issues
• Create and update service orders accurately and efficiently
• Coordinate with technicians to ensure timely repairs and service completion
• Provide estimates, explain repair procedures, and communicate service status to customers
• Maintain detailed documentation of service activities and customer interactions
• Assist with parts ordering and inventory management as needed
• Ensure excellent customer service and satisfaction throughout the process

Skills required include strong communication, organizational abilities, and attention to detail.

Benefits include competitive pay, health insurance, retirement plans, paid time off, and opportunities for career growth.