Full-Time Work From Home – Customer Service Advocate – Overnight

Job Description

We are seeking a dedicated Full-Time Work From Home Customer Service Advocate – Overnight located in Boulder, Colorado.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat during overnight hours.
• Resolve inquiries, troubleshoot issues, and assist customers with product and service questions.
• Document interactions accurately in the CRM system.
• Maintain a positive and professional attitude to ensure customer satisfaction.
• Collaborate with team members to improve service quality and processes.

Skills Needed:

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable working overnight shifts and managing time effectively.

Benefits:

• Competitive salary.
• Work from home flexibility.
• Paid training and ongoing development.
• Health, dental, and vision insurance options.
• Paid time off and holidays.