Customer Service Associate I

Job Description

We are seeking a friendly and dedicated Customer Service Associate I to join our team in Mamers, North Carolina. In this role, you will provide exceptional service to our customers, address inquiries, and resolve issues promptly and professionally.

Responsibilities include:

• Assisting customers via phone, email, or in-person with product and service questions
• Processing transactions accurately and efficiently
• Maintaining a positive and approachable attitude
• Keeping records of customer interactions and transactions
• Collaborating with team members to improve service quality
• Following company policies and procedures to ensure customer satisfaction

Required skills:

• Excellent communication and interpersonal skills
• Problem-solving abilities
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Strong organizational skills

Benefits include:

• Competitive pay
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for growth and development
• Supportive team environment