Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Hayward, California. In this role, you will be the primary point of contact for customers, providing exceptional service and support.

Responsibilities include:

• Responding promptly to customer inquiries via phone, email, and chat
• Assisting customers with order processing, billing, and product information
• Resolving customer issues and escalating complex cases as needed
• Maintaining accurate records of customer interactions and transactions
• Collaborating with team members to improve service quality

Skills needed:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and manage time effectively
• Positive attitude and customer-focused mindset

Benefits include:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and development