Full-Time Customer Service Leader

Job Description

We are seeking a Full-Time Customer Service Leader to join our team in Statesville, NC.

As a Customer Service Leader, you will

• Oversee daily customer service operations to ensure exceptional support and satisfaction
• Lead, train, and motivate a team of customer service associates
• Develop and implement strategies to improve service efficiency and quality
• Handle escalated customer inquiries and resolve issues promptly
• Monitor department performance metrics and prepare reports for management
• Collaborate with other departments to enhance overall customer experience

Key skills include strong leadership, communication, problem-solving, and organizational abilities.

Benefits include competitive salary, health insurance, paid time off, employee discounts, and opportunities for professional growth.