Front of House Staff / Customer Service Representative

Job Description

We are seeking a friendly and professional Front of House Staff / Customer Service Representative to join our team in Washington, D.C. This role involves providing excellent customer service, ensuring a positive experience for all visitors and guests.

Responsibilities include:

• Greeting and assisting customers in a warm and welcoming manner
• Managing reservations, check-ins, and inquiries efficiently
• Handling cash, credit transactions, and maintaining accurate records
• Maintaining cleanliness and organization of the front desk and common areas
• Addressing customer concerns promptly and professionally
• Collaborating with team members to ensure smooth daily operations

Skills needed:

• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to multitask and remain calm under pressure
• Positive attitude and problem-solving mindset
• Proficiency in basic computer applications

We offer competitive pay, flexible scheduling, employee discounts, and opportunities for growth within our organization. Join us to deliver exceptional service and create memorable experiences!