Job Description
We are seeking a dedicated Customer Service Associate I to join our team in Troy, Michigan. In this role, you will serve as the first point of contact for customers, providing exceptional support and ensuring a positive experience.
Key responsibilities include:
Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
Assisting customers with product information, order processing, and issue resolution.
Maintaining accurate records of customer interactions and transactions.
Collaborating with team members to improve service quality and efficiency.
Adhering to company policies and procedures to ensure compliance and customer satisfaction.
Skills required:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and multitask effectively.
Tech-savvy with proficiency in customer service software and MS Office.
Benefits include competitive pay, health insurance, paid time off, employee discounts, and opportunities for growth within the company.
