Remote Customer Service Representative

Job Description

We are seeking a dedicated Work From Home Customer Service Rep based in Takoma Park, Maryland, to provide exceptional support to our customers.

Responsibilities include:

• Handling inbound customer inquiries via phone, email, and chat with professionalism and empathy.
  
• Resolving product and service issues efficiently, ensuring customer satisfaction.
  
• Documenting interactions accurately in the CRM system.
  
• Assisting customers with account management and troubleshooting.
  
• Collaborating with team members to improve service quality.
  

Skills needed:

• Excellent communication and active listening skills.
  
• Strong problem-solving abilities.
  
• Self-motivated with the ability to work independently.
  
• Reliable high-speed internet connection and a quiet work environment.
  

Benefits include:

• Flexible work hours and remote work environment.
  
• Competitive pay and performance incentives.
  
• Training and professional development opportunities.
  
• Health and wellness benefits.