Front Desk Agent

Job Description

We are seeking a friendly and professional Front Desk Agent to join our team in Miami Beach, FL.

Responsibilities:

• Greet and welcome guests with a warm and courteous attitude
• Check guests in and out efficiently while providing excellent customer service
• Manage reservations, cancellations, and modifications accurately
• Respond promptly to guest inquiries and requests both in person and via phone or email
• Maintain the front desk area, ensuring a clean and organized appearance
• Coordinate with housekeeping and maintenance teams to address guest needs
• Handle cash and credit transactions securely and accurately
• Provide local information and recommendations to enhance guest experience

Skills Needed:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Problem-solving mindset with a positive attitude
• Ability to work flexible hours, including evenings and weekends
• Proficiency in basic computer and reservation software

Benefits:

• Competitive hourly wage
• Paid time off and holiday pay
• Employee discounts on accommodations
• Opportunity for career growth within the hospitality industry
• Supportive team environment in a vibrant Miami Beach location